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    GEIN 314 | Course Introduction and Application Information

    Course Name
    Service Design Project
    Code
    Semester
    Theory
    (hour/week)
    Application/Lab
    (hour/week)
    Local Credits
    ECTS
    GEIN 314
    Fall/Spring
    2
    2
    3
    4

    Prerequisites
    None
    Course Language
    English
    Course Type
    Service Course
    Course Level
    First Cycle
    Mode of Delivery -
    Teaching Methods and Techniques of the Course -
    National Occupation Classification -
    Course Coordinator
    Course Lecturer(s)
    Assistant(s) -
    Course Objectives The main purpose of this course is to strengthen the knowledge regarding service design approaches and methods. In other words, the general aim of the course is to provide students with a set of techniques that will enable to design new services.
    Learning Outcomes
    #
    Content
    		 PC Sub
    * Contribution Level
    1
    2
    3
    4
    5
    1The students who succeeded in this course; The students who succeeded in this course; The students who succeeded in this course; • Students will be able to apply service design approach and methods in the creation of novel service offerings. • Students will be able to identify, find and interpret information that is relevant to the given service design problems. • Students will be able to utilize various techniques which will enable them to discover user needs and new business opportunities. • Students will be able to envision, conceptualize and communicate service ideas. • Students will be able to collect and analyze data for studies on service design.
    Course Description This course entails the theoretical knowledge and practical application of service design approaches and methods. In this case; students are expected to design their own service design projects. Students will produce visual presentations of their design concepts.

     



    Course Category

    		Core Courses
    Major Area Courses
    Supportive Courses
    Media and Management Skills Courses
    Transferable Skill Courses

     

    WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

    Week Subjects Related Preparation Learning Outcome
    1 Introduction (general overview) None
    2 Lecture: General principles of service design, changing roles of designers Reading: Daniela Sangiorgi & Sabine Junginger (2015) Emerging Issues in Service Design, The Design Journal, 18:2, 165-170.
    3 Introduction to the service design project; information about the project theme Reading: Nicola Morelli (2009). Service as value co-production: Re-framing the service design pro-cess, Journal of Manufacturing Technology Management, 20(5), 568-590.
    4 Lecture: Service design methods and tools; Studio critiques of service design research and projects Research on service design project (desk research)
    5 Lecture: Service design and social innovation; Studio critiques of service design research and projects Research on service design project (desk research & field research)
    6 Lecture: Service interactions, encounters and experience; Studio critiques of service design research and projects Research on service design project (desk research & field research)
    7 Lecture: The role of service design in shaping systems and organizations; Studio critiques of service design research and projects Research on service design project (desk research & field research)
    8 Lecture: Service design projects at different levels and sectors; Studio critiques of service design projects Service design project development (scenario building)
    9 Studio critiques of service design research and projects Service design project development (storyboard + stakeholder map)
    10 Studio critiques of service design research and projects Service design project development (service prototype/visualization)
    11 Presentation 1: Research and project outcomes None
    12 Studio critiques of service design research and projects Service design project development (service prototype/visualization - version 2)
    13 Studio critiques of service design research and projects Service design project development (service prototype/visualization - final version)
    14 Presentation 2: Service design project outcomes None
    15 Submission Submission of related project documentation (project logbook)
    16 Review of the semester None

     

    Course Notes/Textbooks
    Suggested Readings/Materials

     

    EVALUATION SYSTEM

    Semester Activities Number Weighting LO 1
    Participation
    1
    10
    Laboratory / Application
    Field Work
    Quizzes / Studio Critiques
    Portfolio
    Homework / Assignments
    7
    30
    Presentation / Jury
    2
    30
    Project
    1
    30
    Seminar / Workshop
    Oral Exams
    Midterm
    Final Exam
    Total

    Weighting of Semester Activities on the Final Grade
    11
    100
    Weighting of End-of-Semester Activities on the Final Grade
    Total

    ECTS / WORKLOAD TABLE

    Semester Activities Number Duration (Hours) Workload
    Theoretical Course Hours
    (Including exam week: 16 x total hours)
    16
    4
    64
    Laboratory / Application Hours
    (Including exam week: '.16.' x total hours)
    16
    0
    Study Hours Out of Class
    0
    Field Work
    0
    Quizzes / Studio Critiques
    0
    Portfolio
    0
    Homework / Assignments
    7
    2
    14
    Presentation / Jury
    2
    4
    8
    Project
    1
    24
    24
    Seminar / Workshop
    0
    Oral Exam
    0
    Midterms
    0
    Final Exam
    0
        Total
    110

     

    COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP


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    #
    		 PC Sub Program Competencies/Outcomes
    * Contribution Level
    1
    2
    3
    4
    5

    *1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

     

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